Introduction
Atlas Home Pro ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at atlashomepro.com or use our home services.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and home address provided through our contact forms, phone calls, or service requests.
- Service Information: Details about the services you request, your property, and your service history with us.
- Website Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring URLs collected through cookies and analytics tools.
- Communication Records: Records of phone calls, emails, and messages exchanged with our team.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and deliver home services you request
- Communicate with you about appointments, estimates, and service updates
- Send follow-up information, service reminders, and promotional offers (with your consent)
- Improve our website, services, and customer experience
- Process payments and maintain accurate business records
- Comply with legal obligations and resolve disputes
Third-Party Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With licensed subcontractors and technicians who perform services at your property, only to the extent necessary to complete the work.
- Payment Processors: With secure payment processing services to handle transactions.
- Analytics Providers: With analytics services (such as Google Analytics) that help us understand website usage patterns.
- Legal Requirements: When required by law, court order, or to protect our rights and safety.
Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for basic website functionality.
- Analytics Cookies: Help us understand how visitors interact with our site so we can improve it.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookies through your browser settings. Disabling cookies may affect some website features.
California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request details about the personal information we have collected about you in the past 12 months.
- Right to Delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out: You can opt out of the sale of your personal information. Note: we do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, please contact us using the information below.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: